Your Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We only use your personal information for the purpose for which you give it to us and for related, internal management purposes. We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:
You have consented
You’d expect us to or we have told you we will
It is required or authorised by law
It will prevent or lessen a serious and imminent threat to somebody’s life or health or
The disclosure is reasonably necessary for law enforcement or for the protection of public revenue
We analyse non-identifiable website traffic data to improve our services.
By subscribing on the website you give Heart & Soul Retreats the permission to add your contact details to our database. We may contact you about offers and new products. You can easily remove yourself from all subscriptions by clicking on the ‘unsubscribe’ link at the bottom of all communications or contacting Heart and Soul Retreats directly. Upon such a request, we will immediately remove you from our marketing communications.
It is our goal to respect the online privacy of visitors to the Heart & Soul Retreats website. Personally identifiable information (email address, phone number etc.) is used primarily for the purpose of administering and executing existing information for member records and applications.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, our guests, or anyone else who could be harmed by such activities. Note also that personal information may be disclosed if we believe, in good faith, that we are required by law to do so.
Please inform us of any health related issues you may have at the time of booking. Conditions we need to know about include (but are not limited to) things such as mental health issues, high blood pressure, heart conditions, allergies and pregnancy. If you are unsure whether something might be important, please discuss this with our booking/reception staff.
This information will be kept in strict confidence.
We strive to ensure the security, integrity and privacy of your personal information. To do so, we review and update our security measures in light of current technologies. Please be aware that no data transmission over the Internet can be guaranteed to be totally secure.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we cannot be held responsible for events arising from unauthorised access to your personal information.