COVID-19 Safety Policy

Dear valued guest,

Following the β€˜Safe Word Australia’ policies we maintain a strict approach to the level of hygiene and safety at our facilities. We understand this is a sensitive time for everyone and are trying to still provide a calm sanctuary for you to relax and feel safe. We are taking the following measures:

  • Guests must carry evidence of vaccination, or medical exemption upon arrival at site.

  • Evidence of your vaccination can include online immunisation history statement or COVID-19 digital certificate from the Australian Immunisation Register or Evidence of your medical exemption must be from a medical practitioner in the form approved by the NSW Chief Health Officer.

  • We are limiting the amount of guests to allow for 4m2 per guest in an enclosed space at any given time.

  • We are respecting the social distancing guidelines of staying 1.5 meters apart and request you to do the same. Our dining hall and yoga studios have special arrangements in place to honor these guidelines. 

  • We encourage our staff and guests to frequently wash their hands for at least 20 seconds with soap and water or use an alcohol-based hand sanitiser, and to practise good hygiene. 

  • If you are joining us on retreat we kindly ask you to bring personal sanitiser. 

  • We are aware of how to spot COVID-19 symptoms (fever, cough, sore throat and shortness of breath) and make sure our team members do not come to work if they are unwell.

  • We make sure all of our spaces are regularly cleaned and disinfected daily. 

  • We are cleaning our mats and props with sanitiser after each use.

  • To ensure we maintain cleanliness and reduce risk of infection we ask you to provide your own yoga mat and props if you have them or bring a yoga towel to place over one of our mats. 

  • Heart and Soul Retreats value health and safety and have signs and posters around our retreat to remind staff and guests of the risks of COVID-19 and the measures that are necessary to stop its spread.

  • If you are feeling unwell we kindly ask you to stay at home to keep our community healthy. 

  • We reserve the right to restrict guests from coming into our facilities that display any symptoms of COVID-19 or have a measured body temperature higher than 37.4C to protect the health and safety of other guests and staff. In this case we will reschedule your booking to another time.

  • By signing in with our QR code at arrival, you agree to practice good hygiene and follow the social distancing rules in accordance with the Australian Department of Health guidelines.

For any other urgent enquiries, please email us directly. However, we ask for your understanding that response times may be delayed due to the high volume of enquiries at this time. We greatly appreciate your patience.

We look forward to connecting with you and providing an amazing retreat experience to reinvent your wellbeing. Follow us on Instagram for updates on the latest developments and exclusive content on a mindful yogic lifestyle.

Love and light,

Heart & Soul team